An enterprise faces everyday hundreds of service requests coming from different entities (customers, employees, partners etc). To manage these requests fast, accurately and effectively, Konsort introduces a well-developed Service Request Management (SRM) Solution. This solution offers a platform that combines service desk with service catalog capabilities to provide a unified solution that replies to all service request needs in just one step.
The SRM solution manages all the flow of service requests in a company. The service desk component includes a range of built-in features that make possible the automation of incidents only through one point. This type of structure enables unified workflows and quick answers through knowledge management. Services can be requested directly from a predefined catalog, lowering the cost of service request and retrieval.
The SRM system provides workflows, key performance indicators, templates and reports. The Service Request Management System helps an organization to respond to its service requests, incidents and problems through a single point of contact. It helps preserve and manage knowledge, efficiently answering to repeated, known issues. The visualization capabilities, like dashboards, offer users an intuitive, graphical display that helps them in absorbing the service. Through integration of such system, organizations conduct frequent analysis of inner systems achieving continuous monitoring and better general performance.
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The SRM solution manages all the flow of service requests in a company. The service desk component includes a range of built-in features that make possible the automation of incidents only through one point. This type of structure enables unified workflows and quick answers through knowledge management. Services can be requested directly from a predefined catalog, lowering the cost of service request and retrieval.
The SRM system provides workflows, key performance indicators, templates and reports. The Service Request Management System helps an organization to respond to its service requests, incidents and problems through a single point of contact. It helps preserve and manage knowledge, efficiently answering to repeated, known issues. The visualization capabilities, like dashboards, offer users an intuitive, graphical display that helps them in absorbing the service. Through integration of such system, organizations conduct frequent analysis of inner systems achieving continuous monitoring and better general performance. 