Mobile Trouble Ticketing

                                             Site/Fault Management

Service Request Management

An enterprise faces everyday hundreds of service requests coming from different entities (customers, employees, partners etc). Managing these requests fast, accurately and effectively is achieved through a Service Request Management System. It offers a platform that combines service desk with service catalog capabilities to provide a unified solution that replies to all service request needs in just one step.

                                 Case Management

Case Management is a solution that automates processes and integrates in one system documents, people, procedures, communication, rules and protocols, encompassing  every necessary component.   

Document Management Systems (DMS)

Thousands of documents involved in crucial business processes are scattered throughout an enterprise. They can come in a variety of formats such as forms, contracts, customer information, invoices, letters, e-mails, spreadsheets, reports, web content, etc.

Data Warehouse

Data Warehouse lies at the heart of a Reporting System. It offers businesses competitive advantage. It allows efficient decision making. A data warehouse centralizes and consolidates data from various sources and uses them to forecast trends based on information revealed in the data warehouse.